Introduction
This Privacy Policy explains how Clean Waste (“Clean Waste”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects your personal information.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.
By using our website, services, or interacting with us, you consent to the practices described in this Privacy Policy.
Types of Personal Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including:
- Full name
- Company name
- Phone number
- Email address
- Postal or service address
- Billing and payment information
- Waste service requirements and service history
- Records of communications with us
- Website usage information and IP address
- Employment or recruitment information (where applicable)
In some circumstances, we may also collect sensitive information where permitted by law or with your consent, such as health and safety incident information related to our services or worksites.
How We Collect Personal Information
We collect personal information in several ways, including when you:
- Contact us through our website forms
- Request a quote or service
- Call or email us
- Subscribe to marketing communications
- Engage us for waste management or recycling services
- Apply for employment opportunities
- Interact with our social media pages
- Visit our premises or service locations
We may also collect information automatically through cookies, analytics tools, and website tracking technologies.
Why We Collect and Use Personal Information
We collect, use, and hold personal information for purposes including:
- Providing waste management and recycling services
- Responding to enquiries and customer support requests
- Preparing quotes and invoices
- Managing customer accounts and payments
- Improving our website, services, and customer experience
- Conducting safety, compliance, and operational activities
- Marketing our services and promotions
- Managing recruitment and employment processes
- Complying with legal and regulatory obligations
We may also use personal information for related purposes that would reasonably be expected by you.
Disclosure of Personal Information
We may disclose your personal information to:
- Employees, contractors, and related service providers
- IT and cloud hosting providers
- Payment processors and accounting providers
- Marketing and advertising partners
- Legal, regulatory, or government authorities where required by law
- Professional advisers such as lawyers or accountants
We take reasonable steps to ensure third parties handle your information securely and in accordance with privacy obligations.
Overseas Disclosure
Some of our service providers or technology partners may store or process information overseas. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
Marketing Communications
We may send you marketing communications about our services, promotions, updates, or industry information where permitted by law.
You can opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Emailing us with your opt-out request
Please note that service-related communications may still be sent where necessary.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to:
- Improve website functionality
- Analyse website traffic and user behaviour
- Enhance user experience
- Deliver relevant advertising
Third-party services such as Google Analytics or social media advertising platforms may also collect information through cookies.
You can manage or disable cookies through your browser settings.
Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure servers and cloud storage
- Password-protected systems
- Restricted staff access
- Network and system monitoring
- Physical security controls
While we take reasonable precautions, no method of electronic storage or transmission is completely secure.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the details below.
We may need to verify your identity before processing your request.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Complaints
If you believe your privacy has been breached or you have concerns regarding how we handle your personal information, please contact us in writing.
We will investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
The latest version will always be available on our website: